LOTTE SHOPPING – DEPARTMENT STORE

THE UNDISPUTED NO.1 DEPARTMENT STORE IN KOREA LEADING DOMESTIC DISTRIBUTION TRENDS

LOTTE Shopping - LOTTE Department Store, committed to customer satisfaction through the finest products and services, continues to fulfill its promise to make customers' lives more delightful.

Founded in 1979 on the principle of 'Customer First,' LOTTE Department Store has grown into the top department store in Korea, powered by the love and support of its customers.

By diversifying into outlets and shopping malls, it has cemented its position as the leading department store in Korea while pioneering a smart shopping environment and digital services suitable for the era, leading the creation of future distribution cultures.

Furthermore, LOTTE Department Store diligently practices social responsibility to become a trusted and beloved retail company in Korea, continually striving for the happiness of its customers.

MAJOR PRODUCTS AND SERVICES

• Department Store

Since its flagship store opening in 1979, Lotte Department Store now operates 32 branches domestically and has pioneered international expansion among Korean department stores, currently operating stores in Vietnam and Indonesia. In 2023, it successfully opened 'Lotte Mall West Lake Hanoi' in Vietnam, elevating its status from Korea's top department store to a global player.

• Shopping Mall

Lotte Mall, beyond just shopping, provides various ancillary facilities and services such as local famous restaurants, experiential play spaces, cultural facilities, and event spaces, suggesting leisure and joy to fill the day of visitors. It stands as a representative integrated shopping and cultural space in South Korea

• Outlet

Lotte Outlet operates the largest outlet chain in Korea, with locations in major urban and suburban areas nationwide. Customers can find a diverse array of products from domestic and international brands across fashion, accessories, sports, and living.

The premium outlets offer a luxurious shopping experience that includes both popular and trendsetting global luxury brands, much loved by customers seeking luxurious shopping experience.   

Lotte Mall West Lake Hanoi is a premium integrated complex developed of first-class utilities by LOTTE Shopping, a subsidiary of LOTTE Group Korea. As one of LOTTE’s key international projects, it embodies the group's vision of creating world-class lifestyle destinations that enhance everyday experiences.

Strategically located in the heart of Hanoi, Lotte Mall West Lake Hanoi features:

• A Five-Story Shopping Mall – Home to over 250 international and local brands, offering a diverse range of shopping, dining, and entertainment options.
• Grade A Office Tower – Designed to meet global standards, providing a dynamic workspace for businesses.
• Luxury 5-Star Hotel & Serviced Residences – Delivering unparalleled comfort and hospitality for business and leisure travelers.

With the mission of being a "Lifetime Value Creator," Lotte Mall West Lake Hanoi is committed to offering a modern, convenient, and inspiring environment for customers, partners, and employees. We prioritize professionalism, creativity, and sustainable development while fostering a vibrant international working culture.

Join us in shaping the future of premium lifestyle experiences in Vietnam!   

MISSION

“We enrich people’s lives by providing superior products and services that our customers love and trust.”

The mission of LOTTE is to establish a foundation and baseline for our business activities.

It plays a vital role in strengthening the pride and unity of our employees and motivating them to work for a united cause.

VISION

“Lifetime Value Creator” – Our Resolution for the Next 50 Years

To promote sustainable growth over the next 50 years, LOTTE has chosen to focus on qualitative growth and declared a new vision. “Lifetime Value Creator” represents our resolution to make LOTTE a brand that provides our customers with the very best value throughout their lives.

MANAGEMENT POLICY

'What, Why, and How to Do?'

LOTTE’s Management Policy is a collection of our business insights and the basis of our business strategy to determine “what, why, and how to do.” The key factors to success are competent human resources and excellent business strategies. LOTTE’s Management Policy reinforces our management principles based on these two key factors.

CORE VALUE

Beyond Customer Expectation - We do not aim to satisfy customers’ needs, but rather to create value beyond their expectation.

• Challenge: We focus on the nature of our task and continue to challenge ourselves to accomplish higher goals.
• Respect: We respect different opinions, communicate with others and observe general rules to build a bond of trust with our community.
• Originality: We quickly respond to changes, cooperate with other fields without boundaries, and implement innovations to develop originality inimitable by anyone.

LOTTE CULTURE

LOTTE’s corporate culture seeks to create greater value by having all of its employees share their hearts and thoughts. LOTTE is creating a unique value creation culture that enhances social value thanks to win-win relationships among the company’s various stakeholders, as we guarantee the happiness of our employees by pushing for respect of everyone’s different lifestyles and build corporate value through innovation and the fusion of ideas.

CULTURE FOR VALUE CREATION

At LOTTE, “Value Creation” refers to the creation of three values: Value for Business, Value for Employees, Value for Society. Trust and cooperation between labor and management are essential for LOTTE to grow and increase its value.

As LOTTE’s corporate value rises, so too do the benefits employees receive, such as more favorable employment conditions and more beneficial welfare programs. Greater employee satisfaction leads to higher productivity, which in turn creates more jobs and benefits the company, its partners, and society.

• First, Value for Employees

LOTTE has adopted excellent employee benefit plans and established a work environment centered around the pursuit of each employee’s happiness through positive relationships with their work and their coworkers, thereby endowing them with a sense of devotion and belonging within the company.

• Second, Value for Business

LOTTE’s workers and management uphold a shared belief that the company’s growth results in growth among individual workers, and vice versa. Both sides are committed to improving actual business performance through greater efficiency and innovation.

• Third, Value for Society

Under the belief that they should fulfill their social responsibilities for mutual growth with partners and communities, both the workers and management at LOTTE Group actively participate in social contribution activities that are closely related to each affiliate’s core strengths.